Terms and Conditions

Elysium Wellness LLC
Last updated: October 8, 2026
 

If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Our services are not designed for urgent or emergency care.
 
1. Agreement to These Terms

These Terms and Conditions (the "Terms") explain how you may work with Elysium Wellness LLC ("Elysium Wellness," "we," "us," or "our"). They apply when you book a discovery call, purchase a session, program, or membership, or otherwise receive services from us. By booking or paying for any service, you agree to these Terms, our Booking & Cancellation Policy, our Privacy Policy, and our Notice of Privacy Practices, each of which is part of this agreement. If you do not agree, please do not book or purchase our services.

You may also be asked to sign intake forms, informed consent forms, and a privacy acknowledgment in your client portal. Those documents work together with these Terms. If something in a signed consent form conflicts with these Terms, the signed form controls for that topic.
 
2. Who We Are

Elysium Wellness is a functional health education and wellness consulting practice based in Shasta County, California. Our consulting work is led by Sonja Redinbaugh, BSN, RN, BC-FMNS, a Registered Nurse and Board Certified Functional Medicine Nurse Specialist. Personal training and health coaching services are provided by Owen Dutton, an ACE Certified Personal Trainer, as part of Elysium Wellness.
 
3. Our Services Are Educational

Our services provide education, guidance, and support within a functional health framework. We help you understand your body, your lab results, and the lifestyle, nutrition, and environmental factors that may be affecting how you feel.

Please understand the following clearly:

• We do not diagnose, treat, or cure any disease or medical condition.

• We do not prescribe, adjust, or discontinue medications.

• Our services do not create a physician-patient relationship, and they are not a substitute for care from your physician, nurse practitioner, or other licensed medical provider.

• Lab reviews and written protocols are educational. They are not a medical diagnosis.

We encourage every client to stay connected with their medical provider, to share their lab results and protocol with that provider, and to speak with them before starting, stopping, or changing any medication, supplement, diet, or exercise routine.
 
4. Not for Emergencies

Our sessions, client portal, and messaging are not monitored around the clock and are not appropriate for urgent concerns. If you have symptoms that feel severe, sudden, or worrying, contact your medical provider, call 911, or go to the nearest emergency room. Never delay seeking medical care because of something you read on our website or in your materials.
 
5. Your Responsibilities

To help us support you safely, you agree to:

• Give complete and accurate information about your health history, current medications, supplements, allergies, and conditions, and let us know when anything changes.

• Keep your medical provider involved in your care.

• Read supplement labels and product information carefully and stop any product that causes a reaction.

• Take an active part in your own health decisions. You remain responsible for the choices you make based on our education and recommendations.

• Keep your client portal login private and let us know right away if you believe someone else has accessed your account.
   

6. Eligibility and Minors

You must be at least 18 years old to purchase services on your own behalf. We may work with clients under 18 only when a parent or legal guardian books the service, signs all required consent forms, and agrees to these Terms on the minor's behalf. A parent or guardian should attend or be available for sessions involving a minor, and is responsible for all payments.
 
7. Services, Pricing, and Changes

Current services and prices are listed on our Consultation page. These currently include our Foundations offerings (the Clarity & Insight Intensive, offered alone or as a bundle with three months of follow-up), our Essentials and Continuum Guided memberships, prepaid membership plans, and As-Needed Sessions. We may also offer courses, group programs, workshops, and events.

We may update our services and prices from time to time. A price change will not affect a service you have already paid for. For active monthly memberships, we will give you at least 30 days' notice by email or through your client portal before a new price applies to your next billing date.

New clients begin with a complimentary discovery call followed by the Foundations Intensive. Memberships and As-Needed Sessions are available to existing clients who have completed an Intensive, unless we agree otherwise in writing.
 
8. Payment and Billing

Payments are processed through our secure client portal (Practice Better) and its payment processor. We do not store your full card number.

• Full payment or a deposit is due at the time of booking, unless you are on an approved payment plan.

• If you choose a payment plan, you authorize us to charge your payment method on the scheduled dates until the balance is paid in full.

• Monthly memberships are billed automatically on the same date each month. By enrolling, you authorize us to charge your payment method on file each month until you cancel.

• If a payment fails, we will contact you and may pause your services until the balance is resolved.

• You agree to contact us first about any billing concern so we can make it right, rather than disputing a valid charge with your card issuer.
   

9. Memberships

Monthly memberships continue month to month until you cancel. You may cancel at any time by emailing us or messaging us through your client portal. To avoid your next charge, please cancel at least 3 business days before your next billing date. Your benefits continue through the end of the billing period you have already paid for. We do not provide partial refunds for unused portions of a month.

Monthly sessions. Continuum Guided includes one 45-minute session per billing month. Sessions must be used within that month and do not roll over.

Prepaid plans: Six-month and other prepaid plans are paid in advance at a reduced rate. Prepaid plans are non-refundable once the plan begins, and sessions included in a prepaid plan expire at the end of the plan term.

Member discounts:Wholesale lab pricing and supplement discounts are available only while your membership is active. Discounts on orders placed after your membership ends may no longer apply.

What memberships include: Updated protocols and messaging between sessions are included only where the membership description says so. Messaging is intended for brief questions about your plan. Questions that require in-depth review are best addressed in a session.
 
10. Booking, Cancellations, and No-Shows

Our Booking & Cancellation Policy applies to every session. In summary, you may reschedule without charge up to 48 hours before your appointment. Cancellations within 48 hours and missed appointments without notice incur a $100 fee. Sessions that start late still end at the scheduled time, and arriving more than 15 minutes late may be treated as a no-show. If a true emergency comes up, please reach out to us as soon as you can.
 

11. Refunds

Because our services are a commitment of time, preparation, and expertise, payments are non-refundable once a session has taken place or a personalized protocol has been delivered. Much of our work happens before and after your session, including reviewing your intake, researching your history, and writing your protocol. If you are unhappy with your experience, please tell us. We would rather hear from you and work toward a fair solution together.
12. Lab Testing

When you order labs through us, testing is performed by independent, third-party laboratories such as Labcorp, Quest, and mobile phlebotomy. Lab fees are separate from our service fees unless stated otherwise, and are paid at the time of ordering.

• Some tests are not available in every state, and some require a blood draw at a separate location or mobile phlebotomy for an additional fee.

• Results depend on the laboratory and on following the collection instructions. We are not responsible for lab errors, delays, lost samples, or shipping issues.

• Our review of your results is educational. If a result appears significantly outside the expected range, we will strongly encourage you to follow up promptly with your medical provider, and you agree to do so.

• Functional and specialty tests may not be covered by insurance, and some are not yet used routinely in conventional medical practice.
   

13. Supplements

Supplement recommendations are offered through Fullscript, an independent online dispensary. Orders, shipping, returns, and product issues are handled by Fullscript under its own terms and policies. We do not manufacture supplements, and we do not earn a commission on your Fullscript orders when enrolled in a membership, where wholesale discount goes directly to the client. Supplements are not evaluated by the FDA to diagnose, treat, cure, or prevent any disease. Please review every product with your medical provider if you are pregnant, nursing, taking medication, or managing a medical condition.

14. Movement, Exercise, and Personal Training

Exercise carries a risk of injury. Before beginning any movement program or personal training session, you should be cleared for physical activity by your medical provider, especially if you have a heart condition, high blood pressure, a recent injury or surgery, or you are pregnant. Sessions may take place virtually, at your home, or outdoors. You agree to tell your trainer about any pain, dizziness, or discomfort right away and to stop exercising if something does not feel right. By participating, you voluntarily accept the inherent risks of physical activity, to the extent permitted by law.
 
15. Group Programs, Workshops, and Events

Group programs, workshops, and community events are educational and do not replace individualized guidance. Please respect the privacy of other participants. Anything another participant shares about their health or personal life during a group session is confidential and may not be recorded, repeated, or shared outside the group. We may remove a participant whose conduct is disruptive or disrespectful, without a refund.
 
16. Virtual Sessions and Communication

Many of our services are delivered by secure video and through our client portal. You are responsible for having a reliable internet connection, a private space, and a working device. Technology problems on our end will not count against your session time; we will reschedule. We do not record sessions without your permission. We aim to respond to portal messages within 2 business days during normal business hours.
 
17. Your Protocol and Our Materials

Your written protocol, handouts, guides, resource library content, courses, and other materials are created by Elysium Wellness and are protected by copyright. They are for your personal use only. You may share your own protocol with your medical provider, and we encourage it, but you may not copy, sell, publish, or distribute our materials to others without our written permission.
 
18. Not Insurance

These Terms are an agreement for services, not an insurance policy. We do not bill insurance, and our fees are not insurance premiums. Some clients use HSA or FSA funds for certain services; we cannot guarantee eligibility, so please check with your plan administrator.
 
19. No Guarantee of Results

Every body is different, and progress depends on many factors outside our control. We will always give you our honest, thoughtful best, but we cannot promise a specific outcome. Testimonials on our website reflect individual experiences and are not a guarantee of similar results.
 
20. Privacy

Your personal and health information is handled with great care as described in our Privacy Policy and our Notice of Privacy Practices.
 
21. Ending Services

You may stop working with us at any time, subject to the membership and refund terms above. We may decline or end services if we believe your needs fall outside our scope, if you would be better served by a different provider, if required consent forms are not signed, if payments remain unpaid, or if communication becomes abusive or unsafe. Where appropriate, we will suggest other resources.
 
22. Limitation of Liability

To the fullest extent permitted by law, Elysium Wellness, its owners, and its team will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, website, or materials. To the fullest extent permitted by law, our total liability for any claim relating to our services is limited to the amount you paid us for the specific service giving rise to the claim during the 12 months before the claim arose. Some laws do not allow certain limitations, so parts of this section may not apply to you.
 
23. Resolving Concerns and Governing Law

If a concern comes up, please contact us first. We will make a good-faith effort to resolve it with you directly within 30 days. If we cannot resolve it informally, either of us may propose mediation in Shasta County, California, before pursuing other options. These Terms are governed by the laws of the State of California. Any legal action will be brought in the state courts located in Shasta County, California, and either of us may bring a qualifying claim in small claims court.
 
24. Changes to These Terms

We may update these Terms from time to time. We will post the updated version on this page with a new "Last updated" date. For active members, we will provide notice of material changes by email or through the client portal before they take effect. Continuing to use our services after an update means you accept the revised Terms.
 
25. General

If any part of these Terms is found unenforceable, the rest will remain in effect. Our failure to enforce any part of these Terms is not a waiver of our right to do so later. You may not transfer your membership or services to another person without our written consent.

 
26. Contact Us

Elysium Wellness LLC

Shasta County, California

Email: elysiumwellness2@gmail.com

Number: (530) 999-1681

Website: www.elysiumwellnessfunctionalhealth.com